Business Description
"Our mission at Spoke Phone is to deliver technology solutions that enable organizations the world over to have extraordinary conversations with their customers.Spoke replaces traditional business telephone systems with a simple app you install on your mobile phone. There is no need for wires, hardware, or any complicated setup and maintenance. All you now need for a complete business phone system, are mobile phones on any carrier/network.
Spoke Phone is the leading platform for high-value, complex, and regulated conversations. Spoke guides employees to say and collect the right things so deals move forward and customers get better experiences. Spoke integrates with everything, personalizing conversations, driving productivity, and ensuring compliance. Trusted for over 250,000 conversations every day with features such as calls, SMS, WhatsApp, Team Inbox, programmable routing, Personalized IVRs, caller insights, forms, analytics, +more.
The Problem Spoke solves
Today, only a small portion of your employees are equipped or have the skills to have highly-contextual, complex, and personalized customer conversations.
The Solution
Spoke empowers every employee with the information and skills to hold high-quality compliant conversations that drive positive customer and business outcomes.
To achieve this, Spoke Phone combines the best parts of traditional business phone systems, high-cost contact centers, and leading business process automation, and has made it all easy to use on a mobile phone or desktop.
By integrating a customer’s information, processes, and automation into calls, SMS, and WhatsApp conversations occurring on mobile phones, desktops, and other devices, Spoke drives business to a new level.
Who Uses Spoke Phone?
Companies with 20 to 10,000 employees that have high-value or complex customer conversations, or those operating in regulated industries such as banking, finance, insurance, and healthcare.
Key benefits of Spoke Phone
- Drive more sales & better experiences
- More efficient, increased productivity
- Compliant conversations
- Future-proofed evergreen technology programmable on Twilio"
